Returns Policy

VEDICDERM Returns Policy

Last Updated: December 11, 2023

At VEDICDERM, we take pride in the quality of our skincare products. However, we understand that sometimes a product may not meet your expectations. Below is our policy on returns:

1. Return Window

• Products can be returned within 30 days of the receipt of your order.

2. Eligibility for Return

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Certain types of items cannot be returned, such as perishable goods, custom products, and personal care items.

3. Process for Returning an Item

• To initiate a return, please email us at vedicderm@gmail.com with your order number and reason for the return.
• We will provide instructions on how and where to send your package.

4. Shipping Costs for Returns

• The customer is responsible for paying for the shipping costs for returning the item.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Refunds

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

6. Exchanges

• We only replace items if they are defective or damaged.
• If you need to exchange it for the same item, send us an email at [Insert contact email].

7. Sale Items

• Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Contact Us

If you have any questions about our returns policy, please contact us at:

• Email: logistics@vedicderm.com